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Return Merchandise Authorization (“RMA”) Terms and Conditions

1. RMA Timeline

  • Your booth will be processed in accordance with a two-week RMA timeline.
  • We will use commercially reasonable best efforts to meet any deadlines you've shared with us, but we cannot guarantee repair work faster than the provided timeline.

2. Email Communication

  • You agree to accept and respond to email communication from our team in a reasonable timeframe while your booth undergoes an RMA.
  • In the event we encounter additional hardware issues beyond the ones originally documented that will alter the repair timeline or cost, we will reach out to you and notify you before proceeding with the repair via email.
  • Some repairs may involve ordering new or replacement parts, and we will need to confirm these purchases with you via email if necessary to ensure this is permissible.

3. Out-of-Warranty Repairs

For repairs that fall outside the warranty period, owners are responsible for covering the repair fee, which includes shipping costs and any duties or fees as applicable, unless otherwise specified in the "International Repairs and Shipping Costs" section (Section 5).

3.1 Repair Fee

  • The repair fee for out-of-warranty repairs will be communicated to the owner before the repair process begins.
  • The owner is responsible for making the necessary payment for the repair service before the repair can be completed.  This cost includes the cost of repair and shipping.

3.2 International Repairs

  • For international owners seeking out-of-warranty repairs, the terms outlined in the "International Repairs and Shipping Costs" section (Section 5) apply, including responsibilities for shipping costs.

4. International Repairs and Shipping Costs

For international owners seeking repairs, you acknowledge and agree to the following terms specific to international RMA requests:

4.1 International Shipping Costs - In Warranty 

  • International owners are responsible for all shipping costs associated with the RMA process unless otherwise specified in writing.
  • Photobooth Supply Co will be responsible for all taxes, duties, and customs fees while the booth is still under warranty.

4.2 International Shipping Costs - Out Of Warranty 

  • International owners are responsible for all shipping costs associated with the RMA process unless otherwise specified in writing.
  • International owners are responsible for any applicable import duties, taxes, or customs charges related to the shipment of the product for any repair.

4.3 International -  DIY Repairs

  • In the event that a DIY repair does not resolve the problem, the owner is responsible for any applicable repair cost as well as the cost of shipping the booth to PBSCO Headquarters and the cost of shipping the booth back to the original destination per the above conditions.  

5. Repair Guarantee

  • We stand behind the quality of our repairs. All repairs are guaranteed for a period of ninety (90) days from the date the product is returned to the owner.
  • PBSCO may use parts or products that are new or equivalent to new in reliability and performance when repairing your booth. In the event this occurs, PBSCO will retain any part or product that is sent in for repair as its property. In exchange, any replacement part or product sent back to you will become your property.

5.1 Coverage for Recurring Issues

  • If, within the 90-day guarantee period, the owner experiences the same issue that was addressed during the initial repair, PBSCO will cover the cost of repair and shipping.

5.2 Conditions

  • The guarantee covers issues directly related to the previous repair, and not new or unrelated issues.
  • The owner must promptly notify us of the recurring issue, provide documentation if necessary, and follow our instructions for initiating the repair process.

This guarantee is our commitment to providing quality repair services, and it ensures peace of mind for our customers.

6. Shipping Damage Responsibility

PBSCO is not responsible for any damage done to the booth or its case during the shipping process. It is the owner's responsibility to ensure that the booth is properly packaged and shipped in accordance with our instructions.

6.1 Shipping Instructions

  • The owner is responsible for following our provided shipping instructions, including packaging requirements and handling guidelines.

6.2 Owner Responsibility

  • If the booth is shipped in a manner other than instructed and sustains damage during the shipping process, the owner will be responsible for covering the cost of any necessary repairs or replacements.

7. Loaned Equipment

In certain cases, PBSCO may provide equipment on loan to the owner for the duration of the repair process. It is understood that any loaned equipment remains the property of PBSCO.

7.1 Return of Loaned Equipment

  • The owner agrees to return any loaned equipment to PBSCO within the agreed upon timeline specified by PBSCO.

7.2 Late Return

  • If the loaned equipment is not returned within the agreed upon timeline, the owner will be charged accordingly based on the replacement cost of the equipment.

8. Swapped Equipment

In some instances, PBSCO may provide replacement equipment during the repair process. It is understood that any swapped equipment remains the property of PBSCO.

8.1 Return of Swapped Equipment

  • The owner agrees to return any swapped equipment to PBSCO within the agreed upon timeline specified by PBSCO.

8.2 Late Return

  • If the swapped equipment is not returned within the agreed upon timeline, the owner will be charged accordingly based on the replacement cost of the equipment.