(Flashes, camera, computer, two touch screens, pole, base, enclosure)
Custom Booth Case
Queso Printer Stand
(Printer, enclosure, pole, base)
Box of Media (640 prints)
Custom Printer Case
Access to Mastermind Group
Long Pole Only Height: Approximately 65"
Short Pole Only Height: Approximately 57”
Printer Stand Height: Approximately 36”
Booth Weight: 40 lbs
Printer Weight: 55 lbs
Footprint: 13.5” W x 17” D
Front Display Size: 15.6”
Back Display Size: 13.3”
Carrying Case Weight: 75-85lbs each
Base Plate: Adjustable pegs, tip tested, build in power strip
Printer: Mitsubishi CP-K60DW-S
Prints Sizes: 2x6, 4x6, 6x6, 6x8
Print Speed: Approx 21 - 28 Seconds
What is the turnaround / shipping / delivery time?
Queso takes on average of 8-10 weeks to manufacture. Once shipped, the booth will take anywhere from 3-5 business days to arrive via FedEx unless otherwise specified. The packages are insured and will require signature. The estimated delivery dates shown online are purely estimates and Photobooth Supply Co. cannot guarantee delivery dates. Any issues with your package will need to be resolved with the shipping courier.
What do I need to get started with Queso?
Queso is a turnkey photobooth and business opportunity. The only thing you need to purchase is a backdrop and backdrop stand.
What's the warranty like?
As long as you're a paying subscriber to our software, your hardware is covered under our lifetime limited warranty.
Can Queso ship and work internationally?
We do not ship Queso internationally. The following information is provided in the event that you do take your Queso out of America. Queso can be powered internationally (outside North America and USA) on 240VAC power lines with the use of inexpensive two-way (120V to 240V or 240V to 120V) true magnetic transformers. Suitable transformers (only true magnetic transformers, not electronic transformers or converters) can be found from a variety of retailers. We recommend a 750-1000 Watt transformer for the BASIC photobooth which will allow full operation without danger of blowing fuses in the transformer. To operate a PRINTER model, we recommend a 1000-15000 Watt transformer. We recommend the 1700W Krieger 240V to 120V step down transformer model or any other similar model.
What kind of customer support will I receive?
We strive for the best customer support for all of our owners. If you ever run into an issue, we offer various levels of support. 1) You are always more than welcome to contact our support team directly. During regular business hours, we are available via phone, email and Skype. We do respond to support issues the same day or within 24 business hours. Our team is California based and truly amazing. They know everything about your booth and will help you in the rare cases that the support site doesn't already have the answer. 2) Upon purchase, you will be invited into our private Facebook users group where many of our current owners share marketing ideas, referrals, templates, and more. This gives you 24/7 access to questions, answers and ideas from other owners and users. 3) We have created a Photobooth Supply Co. Support Website site which offers step by step assembly and support videos, guides, instructions as well as owner's FAQ and an extensive knowledge base of answers. Access to this is given to owners following purchase.
How is Queso powered?
Our photo booth requires 110-120 Volts of AC power. All the components are connected internally within the photo booth structure, so on the outside, there is only one AC cord to plug into the wall!
Where do I purchase paper and ink?
There are many photobooth companies that force their owners to exclusively purchase overpriced paper and ink from them. This eats into your margins and also handicaps you in the case of an emergency and need paper urgently. We allow you to purchase paper and ink from wherever you wish which means you are always getting the best price and have local dealers available readily available. Once you purchase our booth, you will be given links to some great suppliers who we use to get your printer supplies!
How big of an area do you need for setup?
We recommend anywhere from a (6’ x 5’) to a (9’ x 7’) area, but it can be bigger or smaller depending on your situation.
What if my booth crashes during an event?
We're dedicated to a bug free experience. If you ever have to refund an event because of our software, we'll pay for your software that month.
Will I be trained on how to operate Queso?
After your payment is made and your order begins processing, we will email you links to videos and manuals demonstrating the setup of the booth. They are very comprehensive and filled with images and videos. Afterwards, we will setup an on boarding call with you to walk you step by step on how to operate the booth.
Why do I need to start my QuesOS Subscription before receiving my booth?
QuesOS is the software that runs on the Queso photobooth. Before your booth is ready to ship, we will email you a form to fill out which will activate your QuesOS subscription.
We need you to set up your account before your booth can ship for a few important reasons:
1. Creating an account will also generate a software licence for your subscription. Once you have a license, your booth can be shipped from our warehouse.
2. You need a software licence to complete your onboarding call after your booth arrives.
3. In order to properly test your booth before bringing it to a live event, you will need to have an active licence. You’ll have a 14 day inspection period to test out your booth once it arrives to make sure everything is perfect, and that nothing may have been damaged during the shipping process.
Can I pause my subscription if I don’t have events?
Yes, you can pause your subscription at any time by submitting an email request to email@example.com.
What is the $199 monthly payment?
Queso’s original price was $10,800, which created a financial barrier for many of our customers. We always seek to make running a photobooth business an accessible dream for everyone, and to do this, we created a new system which involves partial in-house financing. We lowered the booth price to $6,999 and added a monthly $199 payment plan that would run for a total of 36 months. The first $100 of the payment covers the remainder of the hardware costs, and the remaining $99 covers the cost of the QuesOS software. After the 36 month payments are completed, your payment drops down to $99/month for the software alone.