Shipping and Return Policy
IMPORTANT NOTE REGARDING HOLIDAY SHIPPING
Holidays bring a sharp increase in package thefts. Photobooth Supply Co. STRONGLY encourages you to have your booth orders held at a local FedEx location for pickup rather than being left on your porch.
Photobooth Supply Co. is unable to replace, and not responsible for, stolen booths and accessories.
2) Check with the location to ensure that they'll accept your package. Some locations do not do this by default, and some have restrictions on what service levels they will hold for pickup. See this page for additional information regarding the services available at these location types.
3) List the exact address of that location on your order. Put the location type in the company field, such as "FedEx Office". This is required.
4) Watch your tracking info once you have it. Most FedEx locations will generally only hold a package for five business days before returning it to the sender. It is also not likely that they will contact you directly when your package arrives; it is your responsibility to know when it is ready for pickup. FedEx Delivery Manager is a fantastic tool for this; see this article for more information.
Props, downloadables, backdrops, Atlas Stands, and photo booths are final sale. Returns are not accepted.
Salsa booths are now shipping within 1 business day after the order date.
Orders within the USA will shipped via common carrier such as USPS, UPS or FedEx. Any item with free shipping arrives within 7-10 business days after the order is placed (except photo booth orders).
The estimated delivery dates shown online are purely estimates and Photobooth Supply Co. cannot guarantee delivery dates. Any issues with your package will need to be taken up with the shipping carrier (USPS, UPS or Fedex).
Atlas backdrops are made to order and arrive within 7-12 business days after the order is placed. No expedited shipping is available.
Free shipping is for the contiguous United States only, excluding Alaska, Hawaii and Canada.
Orders that include pre-order items will ship when the entire order is ready, unless you notify us at time of order. You can contact us by phone or email and request an alternate arrangement.
INTERNATIONAL ORDERS OUTSIDE USA
For all orders outside the United States, the shipping courier for orders outside of the country will vary. Please note that shipping, duties, customs and brokerage fees are not included in the price. If this is the case, then Photobooth Supply Co. will send you an invoice for the additional shipping amount. Shipment will not occur unless these aforementioned fees are paid. All other fees associated with international shipping such as brokerage, duties, customs fees, etc. will need to be paid by the purchaser of goods. Once the packages arrive at the border, our shipping agent (UPS or Fedex) will contact you in regards to the process duties collection.
Thank you for visiting photoboothsupplyco.com. We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. Photobooth Supply Co. provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of photoboothsupplyco.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since Photobooth Supply Co. may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
This website is expressly owned and operated by Photobooth Supply Co. The mailing address for Photobooth Supply Co. is 733 N Poinsettia St, Santa Ana, CA 92701. Unless otherwise noted, all design and content featured on photoboothsupplyco.com - including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Photobooth Supply Co. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Photobooth Supply Co. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Photobooth Supply Co. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
LIMITATION OF LIABILITY
Given the unpredictability of technology and the online environment, Photobooth Supply Co. does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Photobooth Supply Co. shall not be liable for damages of any kind related to your use of or inability to access this website.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on photoboothsupplyco.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an Photobooth Supply Co. product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Photobooth Supply Co. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Photobooth Supply Co. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Photobooth Supply Co. shall issue a credit to your credit card account in the amount of the incorrect price.
At photoboothsupplyco.com, we go out of our way to select the kind of distinctive merchandise for which the Photobooth Supply Co. brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on backdropsupply.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
You agree to indemnify, defend, and hold harmless Photobooth Supply Co., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Although we will make every effort to respond quickly to applicable email messages, backdropsupply.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding backdropsupply.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through backdropsupply.com shall become and remain the property of Photobooth Supply Co.. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.